I have been a customer for several years. We have two vehicles in our home. We took the first one in and had what we felt was an excessively long wait time. I called and made an appointment for the second car. I arrived fifteen minutes early to check in. It took that full time to reach the counter. Tyson did a very good job on checking me in. They had two mechanics and one office person call out that day. I sat in the waiting area for close to two hours. In that time I watched and listened to customers come and go and most were very loud and verbal in their dissatisfaction of the service. When there was a short break in the line I approached the counter and asked if I could get on update on my vehicle. I was told they would check for me. A very short time later I was called up to check out. I was greeted by the manager and handed an invoice for $00. He thanked me for being patient and polite and apologized for the long wait time. This turned my frustration around. I left knowing I can still come to Big O and get the best service for my vehicles. Thank you and your staff for turning my service around.
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