Had to replace one tire on a RV, Big O in Redwood City, CA recommend to get all the brake pads changed and they would give me a great price. Did not even get an estimate at the time, nevertheless after all a $1600 job. Got this done and left for a road trip 4 weeks later. Brakes felt soft from the get go but I attributed this to the new pads. After about 40 miles had to do a hard brake in a traffic jam on I80. Barely got the RV not to crash into the car in front. Stopped 20 miles later in Fairfield with both rear brakes are smoking. Saturday afternoon and a Les Schwab diagnosed both calipers locked. Either wrong install or damaged during install of the new pads. $800 repair bill again. When going back to the BigO in RWC after returning the owner refuses to take responsibility claiming he can’t get information what was wrong. Even has the audacity to question, why the calipers were changed. Lousy quality in the first place, no sense of customer care and no pride in their work. Considering that I was just lucky that I did not end up in an accident because of the brakes, this is not acceptable at all. Never again.
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