Bountiful has real issues! Ordered $3400 in tires and wheels. Verified that they were in after a few days and dropped my truck off. In an hour I got a call that there was a problem. I went back and was told they didn’t order the new tires in the right size.... So they put my old tires and wheels back on. Then they HANDED me all my tire sensors and said I can go. Where is the customer service? Where is the time line to get the new tires and wheels installed? Where is the apology? The guy who helped me should NOT be helping customers. I asked for the manager and was told he was on a call. I asked for a call from (manager) TYLER. No call or msg all day. I have an invoice, and all my tire sensors, lost day of work, and no apology or time line for completion of what I ordered, no call from Tyler. I understand mistakes but I DONT understand parts removed from my truck and placed in my hand and “Here’s your keys so you can go”. I left without any idea of a time line for the install. So basically I took off work so they could remove all my tire sensors. They are confused that I am paying them for service. I am the customer. So disappointed.
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