I took my car into the Big O in Blaine MInnesota in May of this year. They had sent an email stating if I had any lights or noises they would look at if for free. I thought my muffler was bad and I asked them to check it. They said they couldn't see anything wrong. So I went ahead with an oil change. I had to take my car to my regular mechanic for the muffler problem, witch turned out to be only a clamp. IN the mean time they had a laundry list of things that my car needed. I went to my regular mechanic and he checked everything over and replaced a clamp on the muffler pipe. I just returned from some work on my car today with my regular mechanic, he told me that my car was a quart and a half low on oil. I have not driven my car much in two months and thought that that much oil was extreme. My guy said that the oil and the filter looked dirty, so I'm thinking that they probably didn't even do an oil change. I called them up and told them how disappointed I was in their service and all I got was silence. Then she said that my phone was cutting out and she couldn't hear me, so I repeated why I had said, another long silence. I told her I was going to leave a rating here and that I was not going to be kind. She said well o.k. as if she didn't give a darn. I guess she didn't from reading all the reviews here, Big O doesn't give a crap about their customers. I'll never go back. I hope anyone who is considering Big O will see all the bad reviews and stay away.
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