They totaled my vehicle and are not paying for damages.On January 24th I brought my 2015 BMW 328d in for an oil change and tire rotation at one of their Reno, NV locations. Later that day I got a flat tire. On January 26th the oil light on my vehicle came on and I pulled over, the car shut off and would not stop. I had my vehicle towed to the nearest dealership, the technician there said the drain plug was not put back properly and all the oil spilt out and the engine seized, totaling my vehicle. I called Big O and was referred to their insurance, Acuity Insurance, an insurance company which has a poor reputation among insurance professionals. It took the claims adjuster nearly three weeks to look my vehicle, and after four weeks made me an offer of approximately $800, which is obviously unacceptable. Litigation in small claims court is currently pending against this Big O Tires location in regards to this issue.
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