I placed a custom order with Big Top Shirt Shop and clearly provided patch placement instructions via email. Despite this, they completely ignored those directions and placed the patch incorrectly. When I contacted them, they flat-out denied ever receiving instructions—until I sent them photo proof of the exact email. Instead of taking responsibility, they tried to gaslight me by claiming the instructions were "unclear." They then offered a partial refund or a full refund for the pant. I chose the full refund but explained I still needed the product done correctly.When I asked if I needed to place an entirely new order—now subject to new minimums—they responded by saying the issue was taking "too long" to resolve. The irony? The delay was entirely due to their refusal to acknowledge a very clear error on their part.The lack of accountability, the dismissiveness, and the poor customer service made this one of the most frustrating buying experiences I’ve ever had. Proceed with caution if you expect attention to detail or professional communication.
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Corporate Apparel, Employee Uniforms, Screen Printing, Embroidery, Trade Show, Restaurant, Hospitality, Dealership, Golf Course, Country Club, Schools
