This is by far the most frustrating online service I have ever dealt with, and that speaks volumes these days. The AI/chatbot is absurd. Every choice I made led to a completely different topic than what I was trying to inquire about. Even when I suggested speaking to a human, it insisted I contact someone during working hours, despite it being those hours at the moment. When prompted for my contact details, I provided them, only to be told it didn't understand, sending me into a loop and suggesting I talk to a human. THAT'S EXACTLY WHAT I'M TRYING TO DO! I followed all instructions, but it became clear that speaking to a human is impossible. The available options are pointless, and with no one to address inquiries, the entire system is utterly ineffective. If the company truly cared about its customers, they would feel embarrassed.
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