The returns policy is quite frustrating, especially for those outside of Germany. It's not very clear, and the most problematic aspect is the requirement to return items within 14 days. I placed my order before Christmas, and it took 8 days to arrive within Europe. The item was a cycling shoe, and by the time I tried it on an indoor bike and found it slightly too small, I was already a few days past the return deadline. I initiated a return and received a PDF to print. However, I later checked the FAQ, which stated the 14-day return policy. I submitted a support request but was informed that they would not accept the shoes back, even though I had already ordered a larger size from them. Now, I'm left with a nearly €100 shoe that I need to try and sell online. It's absurd. A 14-day return window is too short for international orders. It might work in Germany if you receive items the next day, but with shipping taking 8 days, 14 days is simply too tight. So, while they may offer good prices, it's not worth it if you might need to return clothing that you haven't tried on.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fahrräder, Fahrradteilen und Zubehör Online-Bikeshop von Beleuchtung bis Zentrierständer.
