This service seemed promising a few years ago, but now it has become problematic. My daughter has outgrown her second bike, and the monthly payments are too high relative to the time we had it. Initially, we had the option to keep the bike after paying off its value, but this is no longer the case, and we haven't received any communication about it. Returning the bike has been a hassle, as the courier service used is notoriously unreliable. They charge a £35 collection fee and expect the bike to be returned cleaned and partially dismantled. Communication from the company has been poor, with no responses to my emails and no contact number available.
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