Great post sales service - This was the 4th bike we bought from Bikes Direct in the past 15 years. I made a headset adjustment mistake and lost the original bearings. Larry from Bikes Direct promptly replied to my email, and quickly shipped the new part. My local bike shop ineptly botched the job. Larry followed up and diagnosed the issue. He sent me a video on how to fix it. I followed the instructions and now it steers like new.
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