Review Time
I purchased the Gravity eBullseye Monster Eagle Pro back in December, and honestly, this bike is amazing. I just finished a 10-mile ride in the snow today at the Stewart State Forest Buffer Zone in Orange County, NY, and the bike handled it perfectly. Between the mid-drive power and the studded Schwalbe Al Mighty tires I added, it’s an absolute machine in winter conditions.
Beyond the performance, the support from BikesDirect has been excellent. I recently had a scare where I thought the display cable was physically too short to reach properly. I reached out to the company and got in touch with Larry. He immediately knew what the issue was. He explained that I just needed to remove the battery and pull the display cable wires toward the display to give it more slack. I followed his instructions, and it was fixed instantly.
If you are looking for a serious fat tire e-bike that can handle real trails and winter weather, I highly recommend this one. Great power, great specs, and it's good to know Larry and the team have your back if you run into a snag.
Great post sales service - This was the 4th bike we bought from Bikes Direct in the past 15 years. I made a headset adjustment mistake and lost the original bearings. Larry from Bikes Direct promptly replied to my email, and quickly shipped the new part. My local bike shop ineptly botched the job. Larry followed up and diagnosed the issue. He sent me a video on how to fix it. I followed the instructions and now it steers like new.
Purchased an MTB ebike with Bafang components after the company touted Bafang products on their website. Nothing could be further from the truth. Bafang makes horrible products that Bikesdirect was very eager to sell to unknowing buyers.Soon after purchasing, the electronic display failed completely. BD sent me to a private party in California to get the part replaced. No warranty. Then the battery failed. BD does NOT make repairs and did not know any shop in my major city that works on ebikes. Bafang USA DOES NOT SERVICE OR SELL TO END USERS. Don't even bother with Bafang. It took months to find a company that services ebike batteries. Bafang batteries are sealed and had to be pried/broken apart to evaluate.They found multiple problems including failed connectors and BMS errors with imbalanced cells. $450 to make repairs Less than 100 miles of battery usage.BD asked if I want to buy a new Bafang for $599.00. SAVE your money, avoid mail order and buy a name brand high quality entrusted bicycle from a trusted seller.You'll be very very glad you did.
Bought a 2018 Motobecane Hal Boost team. Bikes Direct, specifically Larry have always been SUPER helpful when needed. Put 5,000 miles on the bike and the frame cracked at the shock mount. Had a new frame within a week. Thanks Larry. Love Motobecane bikes! Love Bikes Direct!
I've purchased two bikes in the last month from Bikes Direct. Shipping was fast and both bikes arrived in great condition. I did have one assembly/bike setup question. Larry responded to my emailed question the same day and his recommended solution was spot on.
I've been a customer of Bikes direct since 2017 (I have 3 bikes from them)and cannot recommend them enough. Despite the website being straight outta 1999, their bikes are the best value for your dollar and hold up very well over time. I also really enjoy their customer service. When I lost a very particular pivot bolt for my mountain bike, I inquired about purchasing a new one and was met with a same day response and shipment of my part! Larry was very helpful and rapidly responsive. Overall 13/10 recommend!!
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