Bought a Polygon Siskiu T7 that arrived with a piece on the fork damaged and unusable. Finally got through to customer service (which was difficult and frustrating as you have to go through an AI assistant). Was sent a replacement part which ended up not being the correct part. Attempted to get back in touch and have to jump through even more hoops and fight to get in touch with someone directly. Shouldn’t have to fight this hard to get a problem fixed on a big ticket purchase.
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Bikes Online is a California based, online specialty retailer of bicycles and the accessories that go with them. You might have noticed that our prices are some of the best in America – that’s because we sell global brands direct from the manufacturer, cutting out the middleman and passing on the savings to you – where they belong.
