The customer service was adequate, but I felt as though I was treated like I didn't understand. The representative attempted to be funny. Moreover, the cover for the chain was left off the side saddle, which I only noticed after getting home, requiring me to make another trip on Tuesday that took half an hour. While waiting, I observed him scolding the mechanic for checking the incorrect pocket in the side saddle, which has two compartments. The mechanic did point that out, or I might have overlooked it!
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