The customer service was reasonable, but I felt like I was addressed in a condescending manner. The representative was trying to be humorous. Additionally, the cover for the chain was left off the side saddle, which I only realized after getting home, necessitating another trip back on Tuesday, which took half an hour. While I was waiting, I saw him reprimanding the mechanic for checking the wrong pocket in the side saddle, which has two compartments. The mechanic pointed that out, or I might have missed it!
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