I had two disappointing experiences. I love the clothing, but after buying a jacket in France and returning it the next day due to size issues, I never received my refund. I spent months trying to resolve this via email and phone, only to be told that they had reimbursed me, which they hadn't. I also bought a sweater for my husband, but it arrived with a hole, and I'm still waiting for a response after reaching out about a return. I'm not hopeful after my last experience.
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Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.