Review Time
I received the wrong size and didn't want the hassle of returning it for a refund, especially since the wetsuit has increased in price by £90. I've reached out multiple times for assistance on getting the correct size, but my emails have been ignored. The customer service is terrible. I strongly advise against ordering from this company to avoid losing your money!
I had two disappointing experiences. I love the clothing, but after buying a jacket in France and returning it the next day due to size issues, I never received my refund. I spent months trying to resolve this via email and phone, only to be told that they had reimbursed me, which they hadn't. I also bought a sweater for my husband, but it arrived with a hole, and I'm still waiting for a response after reaching out about a return. I'm not hopeful after my last experience.
I received the wrong size and didn't want to deal with returning for a refund, especially since the price has increased by £90. I've emailed multiple times asking for guidance on how to get the correct size, but my messages have gone unanswered. The customer service is terrible. I recommend avoiding this company to prevent losing your money!
I order frequently online, but this has been my worst experience. I ordered board shorts for around $90 AUD on November 22, expected them within 5-7 business days, and now it’s December 7. I've tried multiple tracking apps, and they provide conflicting information, with one showing it hasn't even been processed yet. I'm appalled by this service; the company needs to improve drastically.
Steer clear of this online store! I regret not checking reviews beforehand. It feels like a scam; no deliveries were made despite claims of attempted delivery. When I contacted support, they directed me to the delivery company and then completely ignored me.
I placed an order over a year ago and still have not received the product or a refund. I’ve contacted customer service multiple times, and after assurances, weeks later, I've heard nothing again. This isn't just poor service; it feels like fraud. I've filed complaints with consumer protection agencies and am considering legal action. Be cautious: if something goes wrong with your order, you might receive no support or resolution. Avoid this company.
I never got a confirmation email for my items. When they finally arrived, they didn't fit, and I wanted to return them for a full refund. Without an order number, I couldn't start the return process. I've emailed customer service many times with no resolution. Absolutely appalling! I will not be purchasing from them again!
The shipping times are unacceptable. It takes over three business days just to ship the item, and after paying $10 for shipping, it takes even longer to receive the product—often two weeks or more. I will not be ordering from this company again due to their poor shipping and wait times.
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Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.
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