I have bought many items over the years. Recently, I ordered online, but the package included the wrong items. I called to resolve it, and they told me I must return the incorrect items before they would send the correct ones, or I could reorder them. Both options mean they hold my money until they process the return, which takes about a month. This is unacceptable; it was their error, not mine. I will think twice before ordering from this company again.
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Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.