I have never had such a horrendous customer service experience. I returned an item in March, it was received at their shipping center in April, it is now June and I still have not received my refund. I’ve called costumer service 8 times now and get the same response every time “we’re sorry, the refund has been process and should be reflected in your account in 2-4 business days.” 2 months later, still no refund. When I filed a dispute against them, they claimed the merchandise was still in my possession even though I have months of customer service exchanges and proof of return/ refund processed. Now they are claiming the refund was issued on their end and the problem is with my bank. NEVER buy from billabong.
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Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.