So I love the clothing and the style which is why I'm giving it 3 stars BUT there is serious work needed in the shipping/returns/customer service/fulfillment area. It's pretty much a regular thing to wait 2 weeks or more to get your shipment (I'm waiting for some sandals that will take two weeks right now). I did a return of two items and I was only credited for one item (called customer service and they fixed it but I shouldn't have to call). It took them 4 weeks to process the refund after they had the item in hand which seems a bit long. Customer service is overseas reps so be prepared for some language/understanding barriers if you call. At these prices you'd expect a bit more customer service in these areas. I'll still be a loyal customer as long as I enjoy the styles/clothing/vibe but I've had to adjust my expectations quite a bit.
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Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.
