They have the worst customer service I have ever witnessed.. I ordered several items.. After over 2 weeks with no delivery (on a 3-5 day express delivery) I emailed them and just told them to cancel the order. No reply of course and about another week and a half later, the items finally showed up, even though I cancelled the order. Nothing fit so I immediately returned everything the same day. About 2 weeks later they confirmed my items had been received and would refund my card in 5 -7 business days. After 14 days I just disputed the charge with my Amex and got the refund that way. Quiksilver has much better service and response for basically the same stuff.
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Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.