I have dined here multiple times and always had a fantastic experience. However, today we both ordered steak, and it was so tough it was nearly inedible. I spoke to a waitress who seemed dismissive, making me feel as though they thought I was exaggerating for a freebie. There were no apologies, just one meal taken off the bill. I still enjoy dining here, but I will avoid ordering steak in the future, as another staff member mentioned they frequently receive complaints about that dish. It's clear that the staff could improve their customer service skills.
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