purchased 2 size 10 dresses in store and also purchased 2 size 10 dresses online, unfortunately 1 of the dresses purchased online does not fit, when I contacted Billy J customer service to ask if I could please exchange the dress for the next size up I was flatly refused because it’s a sale item, very poor customer service and support….. all size 10 dresses and 1 actually doesn’t fit at all, look at the big picture…. your product is sized incorrectly and the customer is now out of pocket…. that’s a definite no from me for ever spending another $ with Billy J. the purchases were made on 1/3/26 both instore and online, the phone interaction was 6/3/26
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Australias number one online fashion boutique. New arrivals daily and over 2000 styles to choose from. Affordable and on trend fashion. Worldwide Shipping.
