Unfortunately trustpilot reviews doesn't allow negative stars for reviews. Please DO NOT make our mistake and purchase a shed from BillyOh, without reading the reviews first. You will save yourself money, time and your sanity. From the moment we unpacked the shed to build it, we could see major issues with the quality of the product, this included the materials and the workmanship. We had rotten wood, bowed panels, we had to cut the panels as they were different sizes and not possible to construct until we had. Parts were missing from the order. We had to cut doors down to fit, cut the windows down to fit, chisel down door thresholds to allow the doors to fit flush, plane down panels so we could fit them together. Some of the instructions were incorrect as admitted by the BillyOh customer service team, we only discovered this after we had started construction and had to take it apart again. There are visible gaps within all of the fabricated panels (between the planks). It took 3 people to try and straighten out the bowed panels whilst trying to fix them together, and even then we were left with gaps of half inch where the panels abut. One of the roof supports when placing was found to be rotten, we had to source and insert an extra timber ourselves, to ensure the roof was supported. The felt supplied was of poor quality and looked old when we opened it, and have since found that it leaks. The shed panels arrived mouldy and this has been an ongoing issue ever since. What should have been a 2 man 5 hour build, turned into 2 days of 2/3 people, with further materials and tools needed to rectify the problems. From the moment we started to build the shed in November, we were in contact with the BillyOh customer service department, both on the phone and emails about the problems we were encountering. It is now April and despite repeated emails we are still left with a shed that is absolutely not fit for purpose and never will be. Whatever we throw at the shed in remedial work, it is impossible to rectify the problems of terribe manufacturing and quality. in short, DO NOT BUY A SHED FROM BILLYOH!!!!!
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