Billy Oh,
I ordered a 22 x10 DoJo summer house in April 2025, advertised lead time 12 weeks. Initial delivery was September which was actually 20 weeks (2 months late). Initial delivery had substantial items missing, 90 floor bearers so construction was again delayed. Missing parts arrived another month later, still had a couple of bits missing! Also instead of building in the summer I ended up building in the autumn with wet weather and materials.
You must chase this company constantly, phone, email and fulfil any requests they make, I had to send a list of missing items and photos of what I had received.
I rang every day, I also paid by credit card to ensure I had charge back and bank refund coverage, which I threatened Billy Oh with.
I consider myself to be a good DIY practitioner, however the instructions for this build were neither simple or easy to understand, within them they refer to other instructions, which I had to ask Billy Oh to send me as they are not on their website.
I finally finished my building in late October 2025 some 6 months after ordering, I had to trim adapt and deal with numerous issues during the build not least the swollen wood as a result of it sitting months in my garden waiting for missing parts.
The building was initially advertised at £10,000 to buy but I bought in one of their frequent sales it was under £6,000. It would have gone straight back if I’d paid the 10k price.
I’m afraid I cannot recommend Billy Oh to others and although I now have a fully built garden room, I have achieved this in spite on Billy Oh, not because of them.
If you do buy from them then patience and perseverance are key to getting what you want.
I am happy with my finished building , but getting there was a slog.
Claim your business profile now and gain access to all features and respond to customer reviews.
