The customer service from this company has been extremely poor from start to finish. Emails are rarely answered in a timely manner (if at all), phone calls go unanswered, and the person supposedly handling returns is never available to speak to. When they do respond, the only thing I’m told is that they “understand my frustration” — but nothing about their actions suggests they actually do. The responses feel scripted, dismissive, and as though they simply don’t care.
The quality of the building is unacceptable. There are large gaps in the structure and the roof rubber supplied was not even big enough to cover the roof properly. Multiple parts were missing at various stages of construction, causing repeated delays. Replacement pieces were only sent over a week later, despite the company insisting the building must be assembled within a 4–6 week timeframe. It’s unreasonable to impose installation deadlines while failing to provide a complete kit or adequate support.
The company is not available on weekends and is barely reachable during the week. When you’re mid-build with missing parts, waiting days just to get a response is completely unacceptable.
We have asked the company to dismantle and collect the building, as it is unreasonable to expect customers to take apart a defective structure themselves after spending so much time putting it together, yet so far they insist this is our responsibility.
Overall this has been a stressful, frustrating experience. I would strongly advise anyone considering purchasing from them to think twice — once they have your money, customer support becomes almost impossible.
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