I had been using the service to pay rent automatically for over a year. Without notice, the payment system changed, requiring users to re-enter banking details. I followed the steps, but they failed to mention a new authorization step. My rent payment didn’t go through, resulting in late fees, and now my landlord no longer trusts electronic payments, forcing me to use cashier's checks. Customer support was automated and unhelpful. Even after providing proof, they refused to reimburse the fees. This issue stemmed from the service's system failure and lack of clear communication, not user error. If you depend on this service for rent payments, be cautious: a silent update could make you “late” through no fault of your own. I've reported them to the appropriate agencies.
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