I used their platform to pay my rent on the first and selected a bank account (not a debit card) as the payment account. The following day I got this message:
We could not process your rent payment of $1,498.38 because your card was either unlinked or it has expired. Please update your card details in your Bilt account and resubmit your payment to ensure it's processed on time.
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1. I used a linked checking acct, not a card
2. The only way to chat with support is iMessage which is ridiculous bc not everyone uses Apple devices. I don't use iMessage.
3. I updated payment info again, but they dont even automatically retry the payment. I had to wait until the transaction was rejected by the payment portal.
4. I ended up with not only a returned check charge from my apartment, but also a late fee. All together, I lost nearly $200 in fees trying to use this service.
I've used the platform successfully in the past so there was no reason for any of this. I'm telling whoever will listen that Bilt is unreliable and can leave you to shoulder the fees when THEIR tool doesn't work.
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