I am sharing this review to caution anyone who still thinks the platform is secure or just. After years of responsible use, my account was permanently closed over a transfer attempt of just $11.99. The transfer never completed, no funds were sent, and no transaction reached the intended recipient. Nevertheless, the platform treated this as a serious breach of their terms. What exacerbates the situation is not just the decision itself, but the way users are treated during these incidents. For over two months, I was repeatedly informed that my account was “under review,” that my case was “escalated,” and that I should “be patient.” I was assured multiple times that the relevant team was looking into my issue. Then, without any clear explanation, my account was permanently deactivated. No specific reason was ever given.
No particular rule was cited.
No proof of wrongdoing was provided. I formally appealed the decision, clearly stating that: The amount was very small
The transfer never went through
I was unaware that the address could be flagged
I had no ill intent
I maintained a long, clean history The appeal was dismissed with a generic response, indicating that my concerns were not genuinely considered. The most concerning part is that the platform offers no warning system.
If they are aware that certain addresses are “flagged,” why does their system allow users to proceed without any alerts? Why punish users for information that is not disclosed? This is not user protection; it feels like entrapment. While claiming to prioritize compliance and security, the platform places all blame on users while concealing vital risk information. Then they terminate accounts without transparency, accountability, or a fair chance to defend oneself. I was eventually informed that my case was in a “second review” and that this was the “final step.” After that, all communication ceased. No updates. No explanations. Just silence and termination. This experience highlights that any user can lose their account unexpectedly, regardless of amount, intent, or history. When that happens, support becomes cold and unhelpful. This is not how a reputable financial platform should function. If you care about your money, time, and peace of mind, think carefully before trusting this platform. Size does not guarantee safety. Reputation does not ensure fairness. Case ID: 152758879
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