Review Time
I am sharing this review to caution anyone who still thinks the platform is secure or just. After years of responsible use, my account was permanently closed over a transfer attempt of just $11.99. The transfer never completed, no funds were sent, and no transaction reached the intended recipient. Nevertheless, the platform treated this as a serious breach of their terms. What exacerbates the situation is not just the decision itself, but the way users are treated during these incidents. For over two months, I was repeatedly informed that my account was “under review,” that my case was “escalated,” and that I should “be patient.” I was assured multiple times that the relevant team was looking into my issue. Then, without any clear explanation, my account was permanently deactivated. No specific reason was ever given.
No particular rule was cited.
No proof of wrongdoing was provided. I formally appealed the decision, clearly stating that: The amount was very small
The transfer never went through
I was unaware that the address could be flagged
I had no ill intent
I maintained a long, clean history The appeal was dismissed with a generic response, indicating that my concerns were not genuinely considered. The most concerning part is that the platform offers no warning system.
If they are aware that certain addresses are “flagged,” why does their system allow users to proceed without any alerts? Why punish users for information that is not disclosed? This is not user protection; it feels like entrapment. While claiming to prioritize compliance and security, the platform places all blame on users while concealing vital risk information. Then they terminate accounts without transparency, accountability, or a fair chance to defend oneself. I was eventually informed that my case was in a “second review” and that this was the “final step.” After that, all communication ceased. No updates. No explanations. Just silence and termination. This experience highlights that any user can lose their account unexpectedly, regardless of amount, intent, or history. When that happens, support becomes cold and unhelpful. This is not how a reputable financial platform should function. If you care about your money, time, and peace of mind, think carefully before trusting this platform. Size does not guarantee safety. Reputation does not ensure fairness. Case ID: 152758879
STAY AWAY FROM THIS PLATFORM I’ve been an experienced trader on various P2P platforms for years, trading between 50–100 BTC elsewhere without losing a single dispute—until I tried this service. I purchased BTC as usual and went about my day. Upon returning, I discovered that the seller had initiated a dispute claiming I requested a chargeback… something I absolutely did not do. That’s when the nightmare started. Suddenly, I was responsible for proving my case. The seller presented “evidence” that anyone with basic reasoning would dismiss right away, yet the platform accepted it as valid. I had to submit an overwhelming amount of documents—many containing sensitive personal information. Even after providing everything, they insisted on a video call. The following day, they instructed me to redo all the steps, this time with live backgrounds and even more verification. Having traded crypto since 2016, I can confidently say this is the worst P2P experience I’ve ever encountered. Nothing compares to the frustration and exhaustion this process has caused.
Excessive buling verificationI've been a Binance Global client since 2018, until I moved my trading to the US and registered with Binance USA four years ago. I never imagined the helplessness and frustration of being verified every time you make a trade.Such a level of ineptitude and negligence from the support staff is unacceptable.The inevitable decision is to stop trading binance usa to protect our mental health.
The Binance website is very slow, it is very difficult to make transactions and sometimes the money gets stuck. Later, when I contact customer service, they show reluctance to solve the problem and at some point they stop communicating.
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