I submitted my claim on 25/11, and the entire experience has been deeply disappointing. My central locking malfunctioned immediately after the accident, despite having worked perfectly before, yet the service denied the repair without providing clear written explanations or detailing the reasoning behind their judgment. Communication was extremely lacking. I had no direct contact number for anyone managing my claim until I filed a formal complaint. I had to repeatedly follow up and spent over an hour on hold just to get basic information. Accountability was spread across several individuals, with no one taking responsibility. The assessment officer was unprofessional and dismissive, showing no willingness to understand my situation, and insisted he would not reconsider his decision despite the facts I presented. I was then informed that I needed to arrange and pay for my own independent assessment, as well as cover transport and rental car costs, shifting all responsibility and inconvenience onto me. I would NOT recommend.
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