If I could give zero stars, I would. This has been one of the most frustrating retail experiences I’ve ever had. I ordered a pair of sunglasses for my son and had to exchange them for a different size. What should’ve been a simple return and replacement process quickly became a drawn-out mess due to a total lack of communication from the BinkyBro team.I submitted my return on July 11 and followed up multiple times because I never received confirmation that the return had been received or that a replacement was being processed. No status updates. No proactive outreach. Just silence. It wasn’t until I happened to notice a shipment email that I realized they sent a replacement order without any prior notice—over two weeks later, with zero acknowledgment of my request for a refund instead of an exchange.To make matters worse, I had clearly stated that these items were needed before an upcoming trip on July 31st. Given their ongoing reliance on USPS and my previous experience with delays, I have no confidence the order will even arrive on time. My wife also placed a separate order with them and it’s been over a week and a half with no sign of delivery. It’s become clear this is a pattern—not a one-off.Customer service? Nonexistent. You are forced to chase them for basic answers and still walk away with nothing but automated emails or vague shipping notices after long delays. At no point did they take ownership or show any urgency to fix the issue or refund my purchase.This brand may have nice products, but the operational side is shockingly unprofessional. Slow fulfillment, terrible response times, and zero accountability. It’s not worth the stress or time.I won’t be ordering from BinkyBro again, and I’d strongly caution other customers—especially if you’re on a timeline or expect even basic customer service.
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