So I contacted support on the 9th of September regarding an issue with my last order. I did not receive it in a good condition. Since then, I reached out twice to ask for an update, but unfortunately, to date I have not received a reply. This is such a shame, because the products are very good and the company does its best to maintain quality and the latest research breakthroughs in their products, but unfortunately, their customer service is a huge disappointment. I hope I receive a reply next month.UPDATE here - so after the long delay in reply i did receive a response and the company sent a new package to me which arrived today. I will continue to buy products from this company but I hope they seriously aim to improve their customer service.
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At BIOGENA, quality, science, and transparency come first – made in Austria.
Our micronutrient supplements are developed together with medical experts and manufactured in Salzburg, Austria. We are committed to premium ingredients, evidence-based formulations, and fair, responsible production. Every product is designed to support your health with the highest level of care and reliability.See more