Review Time
I will write this in English so everybody understands.
I ordered two different supplements, one with minerals and the ADEK vitamins. They only sent me the Minerals. The ADEK was 45 euros, a LOT OF MONEY. No one is replying to me and it's been 4 weeks. I DEMAND you give me my 45 euros back asap or I'm going to the police by the end of the week. ENOUGH IS ENOUGH.
No comment, no customer service. They put the wrong product in the package (ordered on 11/02/26). I've emailed them four times, but no one has responded. I've also tried social media, but nothing. It's impossible to speak on the phone because the only language is German. I find the service to be truly poor, especially considering the price of the products. Online purchases are not recommended.
I will write this in English so everybody understands.I ordered two different supplements, one with minerals and the ADEK vitamins. They only sent me the Minerals. The ADEK was 45 euros, a LOT OF MONEY. No one is replying to me and it's been 4 weeks. I DEMAND you give me my 45 euros back asap or I'm going to the police by the end of the week. ENOUGH IS ENOUGH.
not professional - waiting for +10 days for my order now. request to customer service and I get this reply which company can seriously have these opening hours? this is not professional -sorry will not order again."Bürozeiten (Mo-Do von 09:00-15:00 Uhr / Fr von 09:00-13:00 Uhr) "
I purchased omega 3 vegan superia from Regents st London on 27th October - there was a 2 for 1 offer and I should have checked sell by dates but trusted them so didnt. Very short shelf life left on both bottles meaning that one cannot be used as it will have expired. Products both past their best, very rancid and clumped together and extremely bad taste and leaving me with an upset stomach. I imagine they have been on the shelf over the summer in a hot shop slowly baking and going bad.Emailed company and no response which judging but others comments seems par for the course and shows an apparent complete disregard for their customers. I did, on first visit really enjoy the Regents st shop, friendly people and a beautiful space but sadly its not backed up by by an ethos they try to promote. Feels very insincere and money grabbing.
⚠️ Warning to others ⚠️I placed an order with Biogena worth over 1000€ and contacted their customer service on 27th September. Since then, I have emailed them three times with no reply at all. Despite providing my ticket number #59385, I am still completely ignored.This total lack of communication makes me seriously question if this is even a legitimate business. Spending such a large amount of money and then being left without any support is unacceptable and very concerning.I strongly advise anyone considering ordering from Biogena to be extremely cautious. Until they show otherwise, my experience points to major issues with their reliability and customer care.Ticket number again, in case they decide to actually look into it: #59385.
So I contacted support on the 9th of September regarding an issue with my last order. I did not receive it in a good condition. Since then, I reached out twice to ask for an update, but unfortunately, to date I have not received a reply. This is such a shame, because the products are very good and the company does its best to maintain quality and the latest research breakthroughs in their products, but unfortunately, their customer service is a huge disappointment. I hope I receive a reply next month.UPDATE here - so after the long delay in reply i did receive a response and the company sent a new package to me which arrived today. I will continue to buy products from this company but I hope they seriously aim to improve their customer service.
AS i already wrote by mail, the after sale service is awful, one of the worst I experimented : no answer or poor answer when I had some problems, for example delays for receiving the mensual pack, problems of bills... Furthermore, answers of biogena by mail are not in english...and calling you is wasting time. I had these problems since the beginning.
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At BIOGENA, quality, science, and transparency come first – made in Austria.
Our micronutrient supplements are developed together with medical experts and manufactured in Salzburg, Austria. We are committed to premium ingredients, evidence-based formulations, and fair, responsible production. Every product is designed to support your health with the highest level of care and reliability.See more
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