I paid for 3–5 day shipping, but my order was not dispatched until five days later. When it finally arrived, only half of the items were included, and the ones I received had very short expiry dates that were not disclosed at the time of ordering. Attempts to reach out to the company regarding the delay, missing items, and undisclosed expiry dates went unanswered. The lack of communication, along with misleading shipping claims and an incomplete order, reflects extremely poor service. Based on this experience, I cannot recommend this company. There are significant issues with reliability, transparency, and customer care that need urgent attention.
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Built on an unwavering commitment to 100% organic, ethically and sustainably sourced food, Biona began life around a kitchen table in London over 30 years ago. Noel and Donata started experimenting with simple home-made granola, which they packed and sold in their pioneering organic food shop, Windmill Wholefoods. It was so popular, they quickly outgrew their kitchen table and Biona was born.See more
