I have been a loyal customer for years, with my pantry filled with many of their products. Recently, I opened five bags of basmati rice, and each one had a weevil infestation, all dated 2027. I reached out to the company, and they initially claimed that my experience was an isolated incident. However, after checking reviews on the platform where I purchased it, it's clear that this has been a recurring issue with others reporting similar infestations. After following up, I expressed my dissatisfaction and even shared screenshots of the reviews. Their response was that they consulted with their Quality Control Manager, who found no quality issues with that batch. They claimed the insects were expected in organic products. I do not believe having weevils in a product is acceptable, and based on the guidelines from the relevant food safety authority, they would likely agree. I will be contacting them next. I will not purchase this rice again, and I am deeply disappointed with the response from a company I once respected.
Claim your business profile now and gain access to all features and respond to customer reviews.
Built on an unwavering commitment to 100% organic, ethically and sustainably sourced food, Biona began life around a kitchen table in London over 30 years ago. Noel and Donata started experimenting with simple home-made granola, which they packed and sold in their pioneering organic food shop, Windmill Wholefoods. It was so popular, they quickly outgrew their kitchen table and Biona was born.See more
