🚩🚩🚩 I bought equipment through a distributor, including a lower limb system and an upper limb system, at a high cost. Unfortunately, my experience after the purchase has been very disappointing. Both devices have faced ongoing issues and needed to be returned for investigation, leaving me without the equipment I depend on daily. Given the price, I anticipated reliable hardware and a clear resolution process. Customer service has been lacking; communication has been slow, vague, and unhelpful, requiring me to repeatedly follow up for updates and practical solutions. Most troubling is that after sharing my review on social media, I was blocked instead of having my concerns addressed. I can provide evidence of purchases, faults, and returns if needed. For these reasons, I cannot recommend this company. ðŸ˜
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