Since January 8th 2024 through today 2/14/2024 I have spent over five hours on the phone over the course of 6 different calls simply to get a refill on an existing prescription. Bioplus RX in my experience, is simply incapable of filling a prescription, billing it out properly and shipping it correctly to the patient. Though they have repeatedly promised to contact me and the manufacturer of the drug, they have never done so in this period of time. I call, spend 30 to 120 minutes on the phone, and Bioplus tells me they are working diligently at escalating my issue, it is in process and they will call me back. To date they haven't contacted me back at all. My suggestion toward improving their business is to try putting customers ahead of profits and/or executive compensation packages.
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BioPlus Specialty Pharmacy is a leading provider of specialty medications and services for patients with chronic conditions for more than 30 years. We offer medication management, financial assistance programs, and expertise in ensuring patients receive the right treatment and support. Ranked among the best online pharmacies by both Forbes and Money magazines, BioPlus and its dedicated staff of pharmacists and nurses simplify the complexities of managing chronic illnesses with patient counseling, education, and unwavering support. Additionally, we extend a helping hand though financial assistance programs, thereby lessening the burden of co-pays, deductibles, and other out-of-pocket expenses for many patients. BioPlus has been a trusted partner for patients and healthcare providers alike. Dozens of video testimonials are available on our website. We are committed to providing high-quality care and quick service at an affordable price for anyone with chronic conditions.See more
