Review Time
I've spent 5 DAYS on the phone with the service and they still haven’t sent my medication to my specialist. I'm now 3 months behind on a necessary treatment and my situation has been unbearable! I am in constant pain. I have full insurance coverage. My medication has cleared all prior authorizations and received approval. How can this service obstruct my treatments? Who can I contact to end this nightmare?
I've spent 5 DAYS on the phone with the service and they still haven't sent my medication to my specialist. I'm now 3 months behind on essential treatment and my situation has been unbearable! The pain is constant. I have full insurance coverage. My medication has cleared all prior authorizations and received approval. How can this company hinder my treatment? Who can I reach out to in order to resolve this nightmare?
If I could rate zero stars, I absolutely would. This is the worst specialty pharmacy I've ever dealt with. Each month, I struggle for days and weeks to get my medication, only to face repeated delays. Avoid this service at all costs!
I would give 0 stars if possible! This specialty pharmacy has significant issues; they don't return calls, follow up, or ship my medication on time. My last two refills, which need refrigeration, were delayed by 4-5 days, rendering them ineffective. I have to return the medication before they will send new ones. They should send my medication on the Monday before it’s needed, and use a reliable courier.
I have filed a fraud complaint regarding this company with Medicare. My doctor prescribed injections and this service was supposed to supply them for home use. I have solid insurance coverage, but they incompetently refused to bill the secondary insurance correctly, leading to a claim denial. I've spent over 8 hours on calls trying to resolve this, including several three-way conversations that made it clear they miscoded the claim. This issue was supposedly escalated multiple times with no resolution, just demands for payment. After nearly 4 months, I still don't have my medication. I even had a frustrating call with a supervisor who was dismissive and didn't address the problem. I canceled my order and requested a refund. Deal with this service at your own risk.
This pharmacy has been a constant source of frustration. My daughter has a chronic illness, and I spent a week trying to get her medication to prevent her condition from worsening. After hours on the phone, I was assured it was coming, only to be informed the day before delivery that it was out of stock. Avoid this company; you will not receive your medication.
My experience with this specialty pharmacy has been frustrating and unacceptable while trying to fill my mom’s medication. I called early after receiving approval, but was told there was no prescription on file. They created a new order for delivery, yet when I followed up, nothing had shipped. This pharmacy needs serious improvements; patients depend on timely access to medications.
This company presents itself as helpful but engages in predatory practices. I was initially provided medication under a grant, but after a few months, I was informed of a steep copay. The costs are significantly higher than other providers. Be cautious and explore alternatives before committing.
The service has repeatedly attempted to take over my prescription under false pretenses. They claimed my prescription had been sent to them by another pharmacy, but that was not true. I recommend avoiding this company due to their questionable practices.
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BioPlus Specialty Pharmacy is a leading provider of specialty medications and services for patients with chronic conditions for more than 30 years. We offer medication management, financial assistance programs, and expertise in ensuring patients receive the right treatment and support. Ranked among the best online pharmacies by both Forbes and Money magazines, BioPlus and its dedicated staff of pharmacists and nurses simplify the complexities of managing chronic illnesses with patient counseling, education, and unwavering support. Additionally, we extend a helping hand though financial assistance programs, thereby lessening the burden of co-pays, deductibles, and other out-of-pocket expenses for many patients. BioPlus has been a trusted partner for patients and healthcare providers alike. Dozens of video testimonials are available on our website. We are committed to providing high-quality care and quick service at an affordable price for anyone with chronic conditions.See more
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