I ordered through the platform and assumed delivery would be domestic. After ordering, I learned the package was shipped from abroad, going through customs, causing significant delays and potential fees. This was not clearly communicated. Nearly three weeks later, my delivery still hadn't arrived. Customer service was unhelpful, providing only the same tracking link I found myself, with no new information or delivery estimate. I reached out multiple times for assistance regarding my large order, but was told to wait up to 30 days for it to be considered lost. For a company selling health products, this is completely unacceptable. Summary: unclear shipping process, unexpected customs delays, extremely long delivery time, and no real help from customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Since 2001, BIOVEA has been a leading manufacturer, distributor and online retailer of high-end health and beauty products. We have built a strong reputation for service, reliability and quality by serving millions of satisfied customers worldwide.
