we bought our B&G pass in advance of our trip to france for delivery to the UK within the days indicated on their web site guidance.It DID NOT ARRIVE before we left the UK.we were away for 10+ days and on our return - the pass had STILL NOT BEEN DELIVERED.After chasing, they put a trace on it and it arrived a further few days later.I complained that we had paid a subscrition to buy it - and couldn't use it plus we had to pay full rate in france on a pay as you go basis.their position is that the UK post is not reliable and they will not refund any costs !B&G chose the postal method and we could not influence that, we adhered to the guidance on their web site - the process failed, and it seems like it is at our expense. Absolute discrrace and scurrilous behaviour - if we were all in UK I could sue them for breach on a number of levels.So cross and disappointed. Don't be surprised to leave my comments on other website and feedback forums.The B&G pass arrived 3 days after we were back in UK !No use at allAnd they won’t refund us anything at all - couldn’t be more rubbish all around.Reading their reply - they broke all their own guidance and promises - and still take no accountability.Total lack of customer service.I amOut of pocketOut of patienceSpent time playing “ping pong” with this bunch of clownsBe warned if you are considering B&Go
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Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre !
Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients.
Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.See more
