Review Time
Bip&Go has greatly simplified toll payments, making them easy and hassle-free. The setup was quick, and organizing trips through their platform is incredibly convenient. It’s a perfect solution for anyone who regularly travels by road.
I was drawn to Bip&Go due to the numerous positive reviews, but my experience has been quite disappointing. My tag simply failed to function. Despite trying various positions and even holding it out the window towards the sensor, it was ineffective. After numerous attempts, I was subjected to frustration from other drivers who thought I was in the wrong payment line. It was clearly defective. The only time it worked was when I handed it to a toll booth attendant who tapped it against a card reader up close. This defeats the purpose; I could just use a regular contactless card. When I tried to select the 'replace a defective badge' option, the system claimed my registration number was incorrect, which it wasn't. The contact form led me back to the same denial. Eventually, I had to choose a different option to request a replacement. To their credit, they responded quickly, asking me to try different positions again, but did not authorize a replacement. Their email came from a 'no-reply' address, making it seem like I could receive emails but not respond. The website usability is inadequate, similar to the faulty badge I received. Frustrated, I canceled my subscription. In total, I spent €52 in fees to cover the €15.70 for the one time it worked, plus £10 to return the tag. This has been an expensive and unsatisfactory experience. If the team is considering responding to this review with an invitation to contact customer service, please don't.
The Bip&Go Device is fantastic! During our trip through Italy, it functioned flawlessly. We were able to pass through all lines in seconds. Purchasing it was a breeze, and it arrived within three days of ordering online. The website instructions could use some improvement as they are somewhat confusing, but the product itself is excellent.
Bip&Go collects payment details via direct debit. After committing to payment, I received an email stating that shipping the tag to the UK takes 10 working days. Then, they couldn't process the direct debit from my UK account. I canceled the agreement and asked how to return the tag, but received no response. A week later, Bip&Go involved debt collectors. This has also happened to others in my group traveling through France and Italy.
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Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre !
Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients.
Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.See more
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