I signed up for a car subscription in the U.K. in August, and while the pricing was reasonable and I received a fairly new vehicle, my experience has been disappointing. The car has broken down three times. I had to manage the breakdowns myself since it was covered by a roadside assistance service, taking it to a local garage twice with no faults found. I received no assistance from the service, and their email replies were confusing. After the third breakdown, I requested a vehicle swap, filled out a complaint form, and waited two weeks for a response. I signed an agreement for a new vehicle two weeks ago, expecting prompt service, but was told today that the swap wouldn't occur until January 2026. This timeline was not communicated. I canceled my subscription due to the unacceptable customer service and have not received an apology. I strongly recommend avoiding this service.
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Bipi is a company based in Madrid, Spain offering monthly all-inclusive car subscriptions. Our mission is to replace traditional car ownership with a more flexible and seamless digital experience. With Bipi you can subscribe to your favorite car in less than 2 minutes, keep it as long as you want, swap it or cancel all for one simple monthly payment with everything included ( insurance, maintenance, roadside assistance, and tax). Bipi aims to revolutionize the way people across the world access cars.See more
