Review Time
I signed up for a car subscription in the U.K. in August, and while the pricing was reasonable and I received a fairly new vehicle, my experience has been disappointing. The car has broken down three times. I had to manage the breakdowns myself since it was covered by a roadside assistance service, taking it to a local garage twice with no faults found. I received no assistance from the service, and their email replies were confusing. After the third breakdown, I requested a vehicle swap, filled out a complaint form, and waited two weeks for a response. I signed an agreement for a new vehicle two weeks ago, expecting prompt service, but was told today that the swap wouldn't occur until January 2026. This timeline was not communicated. I canceled my subscription due to the unacceptable customer service and have not received an apology. I strongly recommend avoiding this service.
I started a car subscription in the U.K. in August. The pricing was reasonable, and I received a fairly new vehicle. Initially, I was satisfied with the car. However, it has broken down three times. I had to handle the breakdowns myself since it was covered by a roadside assistance service, taking it to a garage twice with no issues found. Throughout this, I got no help from the service, and their email replies were nonsensical. After the third breakdown, I requested a vehicle swap, filled out a complaint form, and waited two weeks for a response. I signed an agreement for a new vehicle two weeks ago, expecting a quick change. When I called today, I was informed that the swap would occur in January 2026, a timeline that was never communicated to me. I canceled my subscription today due to the terrible customer service and have received no apology. I advise against using this service.
The customer service here is extremely poor. They are quick to take your money but show no concern for the car's maintenance. Getting anything fixed has been a challenging experience, and reaching someone who isn't just reading from a script takes forever.
I have serious doubts about this company. After leasing a car for one month, they did not return my deposit and charged an additional €500. Upon questioning, they refunded my deposit but retained €500 for alleged damages. When I returned the car, the agent took nearly 30 minutes to inspect it and confirmed everything was in perfect condition. Almost four weeks later, they sent me a photo showing no visible damage. It raises questions about their practices. I wouldn't recommend them to anyone.
I had a dreadful experience from beginning to end. The vehicle provided had repeated battery issues, and after months of blaming me, it was discovered that a hidden tracker was draining the battery. The company offered no support or replacement car, and their communication was lacking. I incurred additional costs and dealt with 20 days where the car was unusable. Even after admitting the vehicle was faulty and ending the contract early, they deducted £266 from my deposit. Their handling of this situation was unprofessional and unreasonable. I am now involving the Financial Ombudsman. Avoid this company.
I've been a subscriber and generally satisfied until now, but a serious issue has been completely overlooked. The MOT on my vehicle has expired, making it illegal to drive. I reached out to the company before it expired and again afterward, but received no response. Additionally, there's a fault with the washer/wiper that makes the car unsafe in bad weather. They still collected this month's payment despite the vehicle being unroadworthy. The subscription is supposed to cover maintenance, but that hasn't happened. I just want the issues resolved—either fix the car or provide a replacement. I've been patient, but safety cannot be ignored.
I've been a customer for several years, maintaining timely payments, yet they recently denied my request to downgrade my car based on vague criteria. Their so-called flexible subscription is misleading. In past vehicle exchanges, they have sent me images of damaged cars, attempting to charge me for damages, which is unacceptable. They often remove claims when I provide proof the car was undamaged. Promotions are never honored due to undisclosed restrictions. My loyalty has not been reciprocated, and I feel mistreated. Avoid this company if you value honesty and transparency.
Steer clear of this service. I rented a car that had ongoing issues which weren't addressed. They expect you to handle problems yourself, which defeats the purpose of renting. They continue to take monthly payments despite me not having a drivable car. Their customer service is fragmented and unhelpful, making it feel like a scam. They deliver quickly, but that's where the service ends. Save yourself the hassle and avoid this company.
This service is both incompetent and dishonest. They wasted my time with confusing documentation requests and kept changing their requirements. When I asked to speak to a manager, my requests were ignored. All departments seem to use the same email address, which raises concerns. I would advise staying away from this service.
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Bipi is a company based in Madrid, Spain offering monthly all-inclusive car subscriptions. Our mission is to replace traditional car ownership with a more flexible and seamless digital experience. With Bipi you can subscribe to your favorite car in less than 2 minutes, keep it as long as you want, swap it or cancel all for one simple monthly payment with everything included ( insurance, maintenance, roadside assistance, and tax). Bipi aims to revolutionize the way people across the world access cars.See more
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