I placed an order for an electric fireplace late at night and tried to cancel it the next morning. I was informed that it couldn't be returned as it was already on the dock. I had to wait for delivery, print return labels, and send it back. When I inquired about shipping costs, I was assured there would be none. However, I ended up paying an $83 return shipping fee, which was quite frustrating. After printing the labels, I managed to get a credit to my account. I appreciate the representative who helped with the refund, but the whole process was quite challenging. If I had known it would be this complicated, I would have chosen a different option.
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Welcome to Birch Lane, your home for a fresh take on classic style. Here, you'll find heirloom-quality furniture and decor, delivered fast and free.*
