Review Time
My pillow covers were delayed for months, and when they finally arrived, one of the two covers I ordered was missing. After contacting the support team, they promised to send the missing cover, but it was back ordered again and eventually my order was canceled after a long wait. Additionally, my bed cover developed holes after just one wash, and I was informed that it was not eligible for support. I'm really disappointed with the quality and the overall service.
I placed an order for an electric fireplace late at night and tried to cancel it the next morning. I was informed that it couldn't be returned as it was already on the dock. I had to wait for delivery, print return labels, and send it back. When I inquired about shipping costs, I was assured there would be none. However, I ended up paying an $83 return shipping fee, which was quite frustrating. After printing the labels, I managed to get a credit to my account. I appreciate the representative who helped with the refund, but the whole process was quite challenging. If I had known it would be this complicated, I would have chosen a different option.
Great quality merchandises great prices and delivery always on time as promIse i love they merchandises are one of a kind very unique I'm a big shopper with this company everything that I purchase always arrived as seen on line is love shopping there because they are the best of the bestI very very much highly recommended this company also wayfairGreat and best
Unfortunately, after attempting to work with Chantae Thompson from the design team on a new living room project, I was unable to continue due to a lack of communication. Over the course of a week, I sent her four emails without receiving any response regarding scheduling a follow-up call. When I informed her that I no longer wished to work with her, she replied within 30 minutes. I expected a higher level of responsiveness, especially considering the significant investment I planned to make in my new living room.
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Welcome to Birch Lane, your home for a fresh take on classic style. Here, you'll find heirloom-quality furniture and decor, delivered fast and free.*
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