This review is for the Social media AI service. I like the platform, but it’s limiting. It doesn't post live videos, or reels, only photos. I also was promised that they would post on social media for us 3 times a week. They have not been doing this, I have had to follow up with so many times to do there job. They promised 5-6. time now that that it would not happen again, then it does, very disappointing has potential if they can get all this worked out. Update 10/24/25- they reached out to me today and promised me this wouldn't happen AGAIN, only time will tell. I was also update that they now offer the options to post reals which is good news. I have signed a 1 year contract and I’m about 7 months in let hope the last 5 months they will post 3 times a week on my social media. Update 12/17/26 A new account manager was assigned to my account who has been following through on my our agreement. They have been posting a few times a week. We communicate monthly to connect. I was also given a credit back for the amount I requested. Things are headed in the right direction, thanks BirdEye.
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Birdeye is the #1 AI platform for Hyperlocal Marketing®, purpose-built for multi-location brands. Over 150,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps multi-location brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & increase foot traffic, reduce costs, and grow revenue.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at https://birdeye.com/aboutus/.See more
