Purchased Zermatt Suede slippers and within a month the wool came off on the outside, not inside pad. Reached out to Birkenstock and was told that is normal and not under warranty. They were so warm and really like them but a month of use as slippers and they look horrible now. They gave a place we could go to and pay to have them put some wool back onto the slippers. Then we tried to write a review on their website and you can't we were told you have to email them your review and they will post it. They won't post bad reviews that is why they have 5 star reviews, they are a shame and God will expose their darkness with his light.
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