I am writing this to highlight a serious issue with both product quality and customer service regarding Order #2112662034.
I purchased a pair of Boston Shearlings for £160, and in less than 12 months, the metal fixings have already failed. Despite this being a premium product,
Birkenstock’s support team suggested that I pay for my own repair—a clear disregard for the UK Consumer Rights Act 2015, which covers manufacturing defects for products that fail within a reasonable timeframe.
To make matters worse:
Support has now stopped replying to my emails.
My previous social media comments highlighting this issue have been removed instead of being addressed.
I am not prepared to pay for a local repair on a faulty item that is less than a year old. I expect a premium brand to stand behind its craftsmanship.
Birkenstock: Please respond to my email immediately and resolve this matter.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to the official BIRKENSTOCK USA online shop ✓ Shoes and sandals in all colors and sizes ✓ Buy directly from the manufacturer online ✓ Shop trendsetting styles from BIRKENSTOCK
