Having previously used Birmingham Airport with decent results, we were shocked by how poor it has become. Long security lines, with staff seemingly indifferent to providing a good customer experience. Our luggage was delayed for over an hour upon return, and we couldn't disembark the plane due to a lack of stairway, with only one bus available for shuttling passengers, causing further delays. Restroom conditions were unsanitary and poorly maintained. Overall, a disappointing experience both on departure and return.
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