Review Time
There was a fault with the heating today causing the baggage area to be badly overheated and the rest of the airport moderately overheated. This is especially unhelpful as the lack of airbridges mean you have to dress for a potentially prolonged wait outside. Also the issue with only notifying you which side of the airport departs from and any delays at the last moment is ongoing.
The wheelchair assistant left me without handing over my bag, which led to significant issues. On December 26, at around 8 PM, the assistant stated his time was up and could not wait for my car, which was 11 minutes away. I accepted this, but then I had to manage my bags alone. I pushed my mother's wheelchair to the parking area, forgetting the bag that was underneath it. When I returned the next morning, I found no one willing to assist me in locating it. Various staff members, including the manager and customer service, were unhelpful. They indicated that security footage could show activity around the time my bag went missing, but it was disappointing that no one took responsibility. I later learned that a suspicious individual had taken my bag at 9:21 PM. I realized the bag was missing when I reached my destination, which contained my mother’s clothes and Christmas gifts. It’s unfortunate that the airport did not act promptly, and every department I approached just redirected me without providing real help. The lack of accountability from the staff was truly frustrating.
Having previously used Birmingham Airport with decent results, we were shocked by how poor it has become. Long security lines, with staff seemingly indifferent to providing a good customer experience. Our luggage was delayed for over an hour upon return, and we couldn't disembark the plane due to a lack of stairway, with only one bus available for shuttling passengers, causing further delays. Restroom conditions were unsanitary and poorly maintained. Overall, a disappointing experience both on departure and return.
I assisted my aunt at the airport, but due to an unforeseen situation, the helper needed support from his supervisor, who was rude and unhelpful. I felt sorry for the staff member; however, the supervisors' behavior negatively affected my experience. No employee should be treated disrespectfully by a senior.
The wheelchair assistant left me without handing over my bag, leading to major issues. On December 26 at around 8 PM, he stated his time was up and couldn't wait for my car, which was 11 minutes away. I accepted this, but then had to manage my bags alone. I pushed my mother's wheelchair to the parking area and forgot the bag under it. When I returned the next morning, I found no one willing to help me locate it. Staff members, including the manager and customer service, were unhelpful. They mentioned security footage could show activity around the time my bag went missing, but it was disappointing that no one took responsibility. I later learned a suspicious individual had taken my bag at 9:21 PM. I realized it was missing upon reaching my destination, where it contained my mother’s clothes and Christmas gifts. It's unfortunate that the airport didn't act promptly, and every department I approached just redirected me without providing real assistance. The lack of accountability from the staff was truly frustrating.
After taking a photo of the security area to show my partner how empty it was before Christmas, a staff member approached me and demanded I delete it. I complied immediately and explained my unawareness of the photography rule. Despite this, she continued to insist I delete the image, raising her voice and interrupting me. This interaction was handled in a rude and unprofessional manner in front of other passengers. She even instructed me to delete the image from my recycling bin, and when I struggled to do so, she sighed loudly and rolled her eyes. When I asked for her name, she initially refused, eventually stating it was Tracey. I want to clarify that I am not disputing the rule; my complaint is solely about the manner in which I was treated, which was abrupt and unnecessary.
Terrible airport. I only use it because I live in Birmingham; otherwise, it's not my first choice. The staff lacks customer service skills, with one even stating, 'it's not my problem' when we raised an issue. I will not return to this airport. The worst airport I've encountered.
Each time I fly to or from Birmingham, I hope it won't be as bad as before, but the airport consistently disappoints. While recent security issues seem resolved, the airport remains just average. The infrastructure looks tired, with the shuttle from the train station reduced to one old train, leading to longer wait times. On my return, we landed in the rain and waited 20 minutes on board. Eventually, we queued in the rain to access a covered walkway leading to dark corridors. Staff appeared indifferent and failed to assist soggy passengers. The route to the train station was closed for repairs without warning, forcing us to find another exit and walk outside in the rain. The single packed shuttle was further marred by a pile of vomit outside the exit. One star for basic security; zero stars for everything else. Avoid if possible; there are better airports in the UK.
Stuck on the ground due to air traffic control delays, all because the airport management can't get their ground service providers to staff adequately. It's a frustrating experience at this airport, which seems to happen every time we use it.
Claim your business profile now and gain access to all features and respond to customer reviews.
willowpastures.co.uk
flyluxury.com
www.tropicalbirding.com
dayuse.com
alaskaactive.com
skyup.aero
airportrentals.com.au
wholesale-flights.com
fivestargulfrentals.com
eazyfares.com